The tech was patient and his directions were easy to follow. If you are paying for the phone call by the minute that could be costly. The wait for technical support was about 10 minutes. The 800-number doesn't get you to Technical Support and I think I was hung up on as well. BTW in a very quiet environment it works equally as well with or without a microphone.įirst of all I have no expertise in installing programs if they are problematic, I can only pass on my experience which relates to trying to purchase and install an Upgrade from MacSpeech Dictate 1.5 to Dragon Dictate 2.5 and the past experience I have had with MacSpeech, the company before Nuance. Now on to seeing how well this version actually works in the long run. Telephone support is free for a period of time, so take advantage of it immediately if you are having difficulty. So ordering the DVD of 2.5 wouldn't have been a solution. Dragon Dictate is now updated to version 2.5.1.
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